Privacy policy

Main changes:

• Addition of data collected on the Food Assistance and Christmas baskets request forms;
• Addition of third-party service providers and links to their privacy policies (Zeffy, social media, Google Analytics, ProDon, Cyberimpact);
• Added data collection for newsletter.

Policy last updated: January 29, 2025

At the Memphremagog Food Bank, we respect your right to privacy and the confidentiality of your personal information. We are committed to protecting your personal information and using it only for the purposes for which it was collected. We want you to know for what purposes and in what ways we collect personal information, and how it is stored, used and disclosed.

The Privacy Policy applies to all personal information collected by the Memphremagog Food Bank from the Memphremagog Food Bank website (https://www.banquealimentaire.ca/, hereinafter referred to as the "Site") (the "Policy"). The Policy is subject to Quebec's privacy legislation, the Act respecting the protection of personal information in the private sector (ARPPIPS), as well as other applicable legislative and regulatory provisions.

The Policy complies with the laws set out in the ARPPIPS Act.

For residents of other Canadian provinces, the specific law of your province will apply or, in the absence of a specific law, the Personal Information Protection and Electronic Documents Act (PIPEDA). If there are any inconsistencies between this Policy and the law of your province or PIPEDA, the law of your province or PIPEDA will apply.

For residents of EU countries, the General Data Protection Regulation (GDPR) governs all data protection policies, regardless of where the site is located. The Policy is intended to comply with the GDPR. If there are any inconsistencies between the Policy and the RGPD, the RGPD will apply.

For residents of the State of California, this Policy is intended to comply with the California Consumer Privacy Act (CCPA). If there are any inconsistencies between this document and the CCPA, state law will apply. If we find inconsistencies, we will modify our Policy to comply with the relevant law.

By accessing and using the Site, you agree to:

• the conditions set out in the Policy;
• the collection, use and retention of the personal information listed in the Policy.

Julie Bourgault
int@banquealimentaire.ca
819 868-4438, ext. 1
581 Sherbrooke St., Magog (Québec) J1X 2S4

We collect only the personal information necessary to fulfill the purpose identified in the Policy. We do not collect any additional personal information without first informing you.

Cookies and Google Analytics

The Memphremagog Food Bank uses Google Analytics, a web analytics tool. Google Analytics automatically collects information about your use of the website in order to generate statistics and reports that help us improve our electronic service delivery.

This tool collects information about:

• the web pages visited
• date, time and duration of visits
• frequency of visits and links clicked
• type of operating system (Windows, Mac, IOS, Android, etc.),
• language used
• geographic region
• type of browser used
• your IP address, but this is modified by Google Analytics to prevent identification of the user.

This information is collected in the form of cookies, which are stored on external servers. Google Analytics may share this information with accounts linked to Google.

You can prevent Google from recording information about your browsing by installing a browser add-on. For further information, please consult the Google Analytics privacy policy and terms of use: https://policies.google.com/te...

By visiting and using the Site, we may collect and save the information below when you perform certain functions:

• business and/or personal contact information, such as first name, last name, date of birth, mailing address, e-mail address and telephone numbers;
  
• proof of income, expenses and dependent children;
  
• Site usage and other technical information, such as details of visits, your interaction with our advertising and online content, or information collected through cookies and other tracking technologies.

This personal information may be collected using the following methods:

• when you apply to become a volunteer, member or partner;
• when you contact us with a question or comment;
• When you sign up for our e-mail newsletter;
• When you request food assistance or a Christmas basket.

Personal information collected on our Site will be used only for the purposes specified in the Policy or as indicated on the relevant pages of our Site. We do not use your information beyond what we disclose.

The information collected is used by the Memphremagog Food Bank for the following purposes:

• To facilitate the use of our Web site and to ensure that the content is relevant, and to ensure that the content of our Web site is presented in the most effective manner for you and your device;
• To enable us to process requests for food assistance or Christmas baskets, to become a member, partner or volunteer, and to assess whether an individual meets the requirements for employment with the Memphremagog Food Bank;
• To enable us to communicate with you if we have any questions or comments;
• To prevent and investigate possible security breaches of our Site or activities that may be prohibited or illegal.

We may disclose your personal information to any member of our organization or a member of a community organization that distributes Christmas baskets and requires access to user data to achieve the purposes set out in the Policy. Only our intervention team has access to beneficiaries' financial data (proof of income and expenses).

In addition, the service providers we use may have access to your personal data. These third-party providers collect, store, use, process and transfer information about your activity on our service in accordance with their privacy policies.

Website analysis

We may use third-party service providers to monitor and analyze the use of our service.

Google Analytics is a web analytics service provided by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the data collected to contextualize and personalize ads on its own advertising network.

You can choose not to have your activity on the Service made available to Google Analytics by installing the Google Analytics deactivation browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visit activity.

For more information on Google's privacy practices, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.

E-mail marketing

We may use your personal data to send you e-mail newsletters, marketing or promotional materials and other information that may be of interest to you. You may choose not to receive any or all of these communications from us by following the unsubscribe link or instructions provided in any e-mail we send or by contacting us.

We use Cyberimpact as our e-mail marketing service provider to manage and send e-mails to you.

For more information on Cyberimpact's privacy practices, please see their Privacy Policy: https://app.cyberimpact.com/privacy-policy?l=en_ca.

Usage, performance and miscellaneous

We may use third-party service providers to maintain and improve our service.

Prodon (by Logilys)

We use Logilys as a service provider to manage and send you tax receipts.

Their privacy policy can be viewed at https://www.logilys.com/en/privacy-statement.

Donors

We may use your personal data to send you tax receipts by e-mail or post. In addition, we may use your personal data to send you e-mail newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving some or all of these communications from us by following the unsubscribe link or instructions provided in any e-mail or postal mail we send or by contacting us.

Beneficiaries

We may use your personal data to e-mail you information about your next food assistance appointment, the date of your financial assessment and the document that helps you prepare for your financial assessment. With your signed information exchange authorization, we may use your personal data to transmit information to an external specialist.

We are committed not to sell or disclose your personal information to third parties, except in the following cases:

• if required by law;
• if required to comply with a court order or similar legal action;
• to prove and protect our legal rights;
• in order to reorganize or change our organization - if we undertake a reorganization (for example, by merging, consolidating or divesting part of our organization's mission), we may need to transfer some or all personal information to an applicable third party (or its advisors) as part of any due diligence process or transfer to such reorganized entity or third party for the same purposes as set out in this Privacy Policy or for the purpose of analyzing any proposed reorganization. In such a situation, we will take all possible steps to ensure the protection and security of personal information.

Our Site contains links to other sites such as the Zeffy online donation platform, Facebook, Instagram, LinkedIn and YouTube social media. Their privacy policies and procedures may differ from those of Memphremagog Food Bank. We are not responsible for their policies and have no control over them. We encourage you to carefully read the privacy policy of any website you visit.

Meta (Facebook et Instagram)

https://www.facebook.com/privacy/policy/

LinkedIn

https://www.linkedin.com/legal/privacy-policy

YouTube

https://www.youtube.com/intl/en_us/howyoutubeworks/user-settings/privacy/

Zeffy

https://support.zeffy.com/data-privacy-policy

We will retain personal information only as long as necessary for the purposes set out in this Privacy Policy and to comply with our legal and regulatory obligations.

For more information on how long we keep personal information, please contact our Privacy Officer.

To ensure the security of your personal information, we use Secure Socket Layer (SSL) technology. We follow recognized standards to protect the data communicated to us, both during transmission and after receipt. Information is accessible only to our employees, who are bound by strict confidentiality agreements.

Although we take all reasonable precautions to ensure the security of user data and the protection of your personal information, we cannot guarantee absolute security.

We do not knowingly collect personal information from minors under the age of 14. Minors must have the consent of their parent or guardian to provide us with personal information. If you are a parent or guardian and are aware that your child has provided us with personal information, please contact our Privacy Officer. We will take the necessary steps to delete any personal information from our server.

If you wish to access, correct, update or delete your personal information, please contact our Personal Information Protection Officer.

A "cookie" is a small text file saved in the "Cookies" folder on the user's hard disk by the website. It is used to collect information about the user's browsing habits. You can be notified each time a cookie is sent, or disable cookies entirely in your browser. However, this may reduce the quality of the user experience on the website.

We use the following types of cookies on our Site:

Necessary cookie
Necessary cookies are required to enable the basic features of this Site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Functional cookie
Functional cookies help perform certain functionalities like sharing the content of the Site on social media platforms, collecting feedback, and other third-party features.

Analytics cookie
Analytical cookies are used to understand how visitors interact with the Site. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Performance cookie
Performance cookies are used to understand and analyze the key performance indexes of the Site which helps in delivering a better user experience for the visitors.

Advertisement cookie
Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

We may modify the Policy at any time without prior notice to you. We invite you to consult it regularly. If we make material changes to this Policy, we will notify you here, by e-mail or by posting a notice on our website before the changes take effect.

If you have any questions, concerns or complaints about our Policy, you may contact our Privacy Information Protection Officer.

Policy last updated: January 29, 2025